TIMES are changing! The amount of film we continue to receive every day is mindblowing! Dozens of packages are showing up daily to be processed and scanned. We strive to meet our clients deadlines, so in order to be more accurate, we are letting you know that orders are now taking approximately 5-7 business days. If you need your job sooner, we will continue to offer rush jobs for an extra fee. These selections can be made on your Sprocket form.
The increase in turn around time also has to do with our improved systems for tracking! Every package is logged into our mail receiving log when it arrives. We are also now sending out automated emails, that you will receive once your film has been put into processing.
There are also a few things YOU can do to speed up the process:
- Always keep your shipping tracking number! Due to the large volume of orders we receive, we can not contact every person when your film arrives. You can check track your own package with your carrier to make sure we got it!
- Fill out Sprocket! Have your Sprocket order filled out before you ship your package in. This will help expedite the process
- Be Patient! We know you are excited to receive your film back! We have a small dedicated team with decades of experience. They are taking the upmost care of your project. We turn around each project in the order in which it is received.