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Retail store Hours 9AM- 5PM Monday- Friday PST

Digital File Storage Devices

Digital File Storage Devices FAQ

What are your retail hours of operation?

Monday-Friday 9:00am-5:00pm. We are closed on weekends. We can accommodate a weekend opening if requested for a $1,000 charge and a minimum of 4 hours of transfer time. Our online store is always open!

Can I place an order over the phone?

Typically we do not take orders over the phone. Orders can be placed at, or at our front counter in the retail store. International orders may also require a photo ID or other forms of verification.

Do you ship internationally?

Yes, Pro8mm has clients all over the world! Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

What are your terms of payment?

Due to the large number of customers who use our products and services for non-funded productions and “works in progress,” we regret that we cannot offer credit terms, lay away or open account options. Payment must be made in full upon delivery. We regret that we cannot release materials or equipment until full payment has been made.

Do you offer returns or refunds?

Pro8mm has a no refund/no return policy. All sales are final. We regret that we cannot exchange any film stock for a different stock once it has left our facility. This is so we can ensure the highest possible standards of quality control.

I have very old reels of film that i want to transfer to digital. Can it be done?

We can transfer any type of 8mm, super 8 or 16mm film to digital. If the film is old, there’s a chance the film may be damaged (cracked/torn/shrunk) if it wasn’t stored properly. Before a transfer is done, the film will have to be prepared for the transfer. This involves putting all the films on a large reel, adding leader to the ends, cleaning, re-splicing certain segments and repairing some damage as necessary. Here it is determined if the film can be scanned safely.

I found some old film that has been shot and is still in the cartridge. Can you process and scan it?

There are different chemical processes for developing different types of film. Some of them are no longer available and may have to be cross-processed using alternative chemicals.

There is a chance that the images on the film would have faded due to the age and large gap in time from when it was shot and when it was processed, so there is a risk involved. Scanning is the easy part and can be done with any film.

You can review our processing page under products for more information on the stocks we can process in house. Our Film Services Page is also a great resource.

What if I have more questions?

If you need any additional help please see our full FAQ Page or feel free to contact us.