Do Not X-Ray Sticker
Web Orders containing Film Stock: Web orders placed before 2pm PST will be shipped out same day if shipping via Fedex. Web orders with a US Mail carrier selection will ship within 2 business days, excluding holidays.
Web orders containing Services (ie: Processing and /or Scanning only):Carefully package up your film. If you are sending un-processed film, please write DO NOT X-RAY on the outside of the package. Please include a copy of your web order and a filled out Digital Mastering Service Agreement (we can not start work until this document is received). Once film is received by Pro8mm, it will be processed and or scanned in 3-5 business days (schedule and volume permitting). We will use the shipping option you selected at checkout to return the items back to you.
Web Orders Containing Cameras:Pro8mm cameras are made to order and may take 1-2 weeks. Fedex is recommended on all camera purchases. If your product is out of stock you will be notified by a sales team member within 24 hours. If you purchased a camera repair, Please carefully package up your camera and include a copy of your web order in the package.
When film is returned for processing and scan, all rolls will be prepped together onto one reel and one digital file per 400 feet. This applies to new packages, Kodak film, and archival film. No exceptions. Individual files or prep is available for an extra fee. See our Digital Mastering Services Agreement for prices and options.
In Store Pickup:
In store pickup is available at our Burbank, CA location and may be selected during checkout. A sales team member will contact you when your order is ready for pickup, within 24 hours.
Pro8mm uses standard Fedex delivery including ground, priority overnight, standard overnight, 2-day, express saver, international, and Saturday delivery, and standard USPS options such as Priority Mail and First Class Mail. Standards rates will apply depending on what you select on your Digital Mastering Service Agreement or at checkout. All items are shipped using the clients’ specified services to the clients’ specified address. All products ship with Fedex include signature required. Client that request package be delivered without a signature are responsible for tracking and delivery. For large orders, time sensitive orders or items of extreme value, Fedex is always recommended.
Customers may buy a drive from Pro8mm, have files delivered via global access, or supply your own drive as long as Pro8mm drive polices are met. See our Digital Mastering Services Agreement for a full list of options and requirements. Should you supply your own drive, the drive must USB3, formatted, and delivered before time of service, or a $35 fee with apply. No exceptions.
Pro8mm can no longer store customers film & files indefinitely free of charge. Beginning May 1, 2020 we will be charging customers if they want to leave their film, files or equipment at Pro8mm for more than 30 days. Storage is always free for the first 30 days! Your digital file on our server and your physical film at our facility if you can't pickup right away. After that, you may buy a 6, 12, or 24 month contract for storage. This option is great for clients who want to pick-up when they are in the LA area and not incur the cost of shipping, or just want that extra security for their digital file for a longer period of time. Any items left at Pro8mm without pre-paid storage will be considered abandoned and will be recycled after 30 days.
Physical Film PrePaid Storage / Any Film Format: 2 cents per foot. $8.00 minimum per contract available as a 6 month, 12 month or 24 month contract
Digital File Storage / Any Size: 10 cents per GB. $8.00 minimum per contract available as a as a 6 month, 12 month or 24 month contract
Refund / Return Policy:
Pro8mm has a no refund/no return policy. All sales are final. We regret that we cannot exchange any film stock for a different stock once it has left our facility. This is so we can ensure the highest possible standards of quality control.
Due to our high volume of orders, we do not contact clients when your package arrives unless we have a question about your order. Please write down your tracking number! If your package is in transit this will help us track it. Standard turn around times vary by product. Please see Turn Around Times for details. We recommend services with signature required and a tracking number to ensure confirmation of delivery.
Please send your items to:
Attention: Sales Team at Pro8mm
2805 West Magnolia Blvd Burbank, CA 91505