Web orders placed before 9AM PST will be shipped out within 1 business day if shipping FedEx Overnight. Web orders with a US Mail carrier selection will ship within 2 business days, excluding holidays. Priority Mail is not considered an expedited service.
We are closed on the weekends. Orders that come in after 3pm on Friday, get filled starting Monday, and may take an extra day based on volume of orders. We fulfill in the order in which they are received.
Occasionally we do run out of stock (especially the Pro8-07 which we manufacture in house). If we can not fulfill your order within 2 days, a sales representative will reach out to you to see if you want a different stock.
Pro8mm uses standard FedEx and USPS rates. Options including ground, priority overnight, standard overnight, 2-day, express saver, international, and Saturday delivery. Standards rates will apply depending on what you select.
Can I pickup my film?
Yes. In store pickup is available at our Burbank, CA location and may be selected during checkout. A sales team member will contact you when your order is ready for pickup, within 24 hours. Our store hours are 9AM to 5PM PST.
Do you ship internationally?
Yes, Pro8mm has clients all over the world! Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.
How do I process & scan the film after filming?
A Sprocket form is required for all PrePaid film packages after filming. Use your film purchase order # and the purchase email.
On the form you can select your turnaround time, frame size, codec and how you want the files delivered. You can also upgrade to higher resolution if you choose. A new order # will be generated once the order is complete. Prepaid services can not be used on non-Pro8mm Film.
Do you offer returns or refunds?
Pro8mm has a no refund/no return policy. All sales are final. We regret that we cannot exchange any film stock for a different stock once it has left our facility. This is so we can ensure the highest possible standards of quality control.
How long can you store my film for?
Pro8mm can no longer store customers film & files indefinitely free of charge. As of May 1, 2020 we began charging customers if they want to leave their film, files or equipment at Pro8mm for more than 30 days. Storage is always free for the first 30 days!
Your digital file on our server and your physical film at our facility if you can't pickup right away. After that, you may buy a 6, 12, or 24 month contract for storage. This option is great for clients who want to pick-up when they are in the LA area and not incur the cost of shipping, or just want that extra security for their digital file for a longer period of time. Any items left at Pro8mm without pre-paid storage will be considered abandoned and will be recycled after 30 days. Purchase your storage contract at Sprocket.
What is the difference between Pro8mm Film and Other Super 8 Film?
Pro8 film is our brand, and the name given to negative super 8 film stocks. We re-package factory fresh Kodak Film, stored in our cold storage room for optimal quality. The Pro8-07 250D is Pro8mm exclusive signature stock, only manufactured at Pro8mm.
What’s the difference between negative and reversal film?
Reversal film is a positive image that can be directly projected onto a wall or screen while negative film has to be transferred to digital in order to view the images without the inverted colors. The advantage of shooting on negative film is that there is much more exposure, latitude and resolution, capturing more information on the film. The advantage of shooting on reversal film is that it can be projected.