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Retail store Hours 9AM- 5PM Monday- Friday PST


Education FAQ

What are your retail hours of operation?

Monday-Friday 9:00am-5:00pm. We are closed on weekends. We can accommodate a weekend opening if requested for a $1,000 charge and a minimum of 4 hours of transfer time. Our online store is always open!

Can I place an order over the phone?

Typically we do not take orders over the phone. Orders can be placed at, or at our front counter in the retail store. International orders may also require a photo ID or other forms of verification.

Do you ship internationally?

Yes, Pro8mm has clients all over the world! Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

What are your terms of payment?

Due to the large number of customers who use our products and services for non-funded productions and “works in progress,” we regret that we cannot offer credit terms, lay away or open account options. Payment must be made in full upon delivery. We regret that we cannot release materials or equipment until full payment has been made.

Do you offer returns or refunds?

Pro8mm has a no refund/no return policy. All sales are final. We regret that we cannot exchange any film stock for a different stock once it has left our facility. This is so we can ensure the highest possible standards of quality control.

What if I have more questions?

If you need any additional help please see our full FAQ Page or feel free to contact us.